What is Personal Data?
Personal Data is information that makes it possible to identify a natural person. This includes in particular, your name, date of birth, address, telephone number, e-mail address, but also your IP address. Anonymous data exists if no personal reference to the user can be made.
What is Processing?
“Processing” means and covers virtually any handling of data.
What law applies?
Who is responsible for data processing?
The responsible party within the meaning of the DPA and the GDPR is Freelance Web Design of 83 Ducie Street, Manchester M1 2JQ (“Freelance Web Design”, “we”, “us”, or “our”).
If you have any questions about our data protection practices, please feel free to contact us using [email protected].
All Personal Data that we obtain from you will only be processed for the purposes described in more detail below. In particular, we collect Personal Data only if:
- you have given your consent;
- the data is necessary for the fulfilment of a contract / pre-contractual measures;
- the data is necessary for the fulfilment of a legal obligation; or
- the data is necessary to protect the legitimate interests of our company and business.
We process and store your Personal Data only for the period of time required to achieve the respective processing purpose or for as long as a legal retention period exists (in particular commercial and tax law in accordance with Companies House, HMRC and others ) for up to 6 years. Once the purpose has been achieved or the retention period has expired, the corresponding data is routinely deleted.
In certain cases, it is necessary to transmit the processed Personal Data in the course of data processing. In this respect, there are different recipient bodies and categories of recipients.
- a) Internal
If necessary, we transfer your Personal Data within Freelance Web Design. Of course, we comply with the associated legal framework and ensure that your data is processed properly. Access to your Personal Data is only granted to authorised employees who need access to the data due to their job, e.g., to fulfil your order or to contact you in case of queries.
- b) External bodies
Personal Data is transferred to our service providers in the following instances:
- to use marketing services and to advertise our products online,
- to communicate with you,
- to provide our website, and
- to state authorities and institutions as far as this is required or necessary.
We usually do not transfer Personal Data to countries outside the UK or the EEA. However, if we do, we ensure that processing of your Personal Data is governed by Processing Agreements that include Standard Contractual Clauses to ensure a high level of data protection.
Security of your data
In order to protect the data stored with us in the best possible way against accidental or intentional manipulation, loss, destruction or access by unauthorised persons, we use appropriate technical and organisational security measures. The security levels are continuously reviewed in cooperation with security experts and adapted to new security standards.
Nevertheless, internet-based data transmissions can always have security gaps, so that absolute protection cannot be guaranteed. And databases or data sets that include Personal Data may be breached inadvertently or through wrongful intrusion. Upon becoming aware of a data breach, we will notify all affected individuals whose Personal Data may have been compromised as expeditiously as possible after which the breach was discovered.
Your Rights and Privileges
- a) Privacy rights
Under the DPA and GDPR, you can exercise the following rights:
- The right to access;
- The right to rectification;
- The right to erasure;
- The right to restrict processing;
- The right to object to processing;
- The right to data portability;
- b) Updating your information
If you believe that the information we hold about you is inaccurate or request its rectification, deletion, or object to its processing, please do so by contacting us.
- c) Withdrawing your consent
You can withdraw consents you have given at any time by contacting us.
- d) Access Request
In the event you want to make a Data Subject Access Request, please contact us. We will respond to requests regarding access and correction as soon as reasonably possible. Should we not be able to respond to your request within thirty (30) days, we will tell you why and when we will be able to respond to your request. If we are unable to provide you with any Personal Data or to make a correction requested by you, we will tell you why.
- e) Complaint to a supervisory authority
The Information Commissioner’s Office (ICO) is the relevant authority in the UK. The ICO is located at Wycliffe House, Water Ln, Wilmslow SK9 5AF, UK (www.ico.org.uk). If you believe that the processing of your Personal Data is not lawful, you can lodge a complaint with a data protection supervisory authority. We would, however, appreciate the chance to deal with your concerns before you approach the ICO or any other supervisory authority.
Processing of your Personal Data
- a) Log files
- Information on the device used
- Information on pages viewed during the website visit
- Information on access data
The scope of the stored and processed data is limited purely to the performance of statistical evaluations. Your IP address is made unrecognisable immediately after receipt, which means that it is not possible to assign usage profiles to IP addresses.
The collection of the data is necessary from a technical point of view in order to continuously optimise the functions as well as the presentation of our website on different devices, operating systems and browsers and to be able to make our offer more interesting for you as a user and is therefore based on the legitimate interest.
- b) Cookies
- c) Hosting
We use the web hosting services of the service provider Krystal Hosting Ltd, for the purpose of hosting and displaying the website on our behalf. All data collected on our website is processed on Krystal’s servers on our behalf. The basis for processing is our legitimate interest.
- d) Contact options
We process and store the Personal Data provided in the contact enquiry solely for the purpose of processing and responding to your enquiry and contacting you. If you contact us, we will process the data you provide to respond to you and answer your questions and requests. In doing so, the principle of data economy and data avoidance is observed in that you only have to provide the data that we absolutely need from you in order to contact you. These are usually your first and last name, your email address, the topic selection and the message field itself. In addition, your IP address is processed out of technical necessity and for legal protection. The legal basis for processing is our legitimate interest, the provision or initiation of a contractual service and your consent.
- e) Account Registration
It is also possible for you to register for an account. For this purpose, you can choose a password together with your email address, both of which will enable you to log in more easily without having to enter your data again when you access Freelance Web Design. We will hold your data as long as you have your account with us and you have the option to delete your account with us at any time. The legal basis for processing is the provision or initiation of a contractual service and your consent.
- f) Use of our listing services
If you wish to use our listing services and its features, we process the Personal Data you voluntarily provide for the purpose of providing our listing services. Depending on how you use our services, you may provide images, contact information, company information, location data etc. and upload content such as text, photographs etc. This content will be made public and may be viewed and otherwise accessed by others. The legal basis for the processing of your Personal Data is the establishment and implementation of the user contract for the use of the service as well as your consent.
- g) Reviews
When you leave us a review for any of our listings, you may share, and we may display certain Personal Data or share certain details about our products. When you submit your review to us your consent is obtained. You can withdraw your consent at any time by contacting us. Please remember that the Personal Data you submit is publicly viewable and not to submit Personal Data or sensitive information that you would not want to be available. The legal basis for processing is our legitimate interest and your consent.
- h) Comments and contributions
When you leave comments in our live chat or elsewhere on our website, your IP address is stored for 7 days on the basis of our legitimate interests. This is done for our security in case someone leaves unlawful content in comments and posts. In this case, we ourselves can be prosecuted for the comment or post and are therefore interested in the identity of the author.
You may also display certain information, share certain details, engage with others, exchange knowledge and insights. It’s your choice whether to include sensitive information in your comment or contributions and to make that sensitive information public. Please do not post or add personal data to your comment or contributions that you would not want to be available. The legal basis for the storage is our legitimate interest.
- i) Administration, financial accounting, office organisation, contact management
We process data in the context of administrative tasks as well as organisation of our operations, financial accounting and compliance with legal obligations, such as archiving. In this regard, we process the same data that we process in the course of providing our contractual services. The purpose and our interest in the processing lies in the administration, financial accounting, office organisation, archiving of data, i.e., tasks that serve the maintenance of our business activities, performance of our tasks and provision of our services.
- j) Marketing
Insofar as you have given us your separate consent to process your data for marketing and advertising purposes, we are entitled to contact you for these purposes via the communication channels you have given your consent to.
You may give us your consent in a number of ways including by selecting a box on a form where we seek your permission to send you marketing information, or sometimes your consent is implied from your interactions or contractual relationship with us. Where your consent is implied, it is on the basis that you would have a reasonable expectation of receiving a marketing communication based on your interactions or contractual relationship with us.
- k) Economic analyses and market research
For business reasons, we analyse the data we have on business transactions, contracts, enquiries,browsing behaviour etc., whereby the group of persons concerned may include contractual partners, interested parties, and users of our services.
The analyses are carried out for the purpose of business evaluations and market research. The analyses serve us alone and are not disclosed externally and processed using anonymous analyses with summarised and or anonymized values. Furthermore, we take the privacy of users into consideration and process the data for analysis purposes as pseudonymously as possible and, if feasible, anonymously (e.g., as summarised data). This represents a legitimate interest.
- l) Google Maps
Our website uses Google Maps API (Google LLC) to visually display geographical information in listings. When using Google Maps, Google also collects, processes and uses data about visitors’ use of the map functions. The integration of Google Maps represents a legitimate interest.
- a) General
We are present on social media on the basis of our legitimate interest. If you contact or connect with us via social media, we and the relevant social media platform are jointly responsible for the processing of your data and enter into a so-called joint controller agreement. The Personal Data collected when contacting us is to handle your request and the bases are both your consent and our legitimate interest.
- b) When you visit our profiles and interact with us and others
When you visit our social media profiles, we, as the operator of the profile, process your actions and interactions with our profile (e.g., the content of your messages, enquiries, posts or comments that you send to us or leave on our profile or when you like or share our posts) as well as your publicly viewable profile data (e.g., your name and profile picture).
Which Personal Data from your profile is publicly viewable depends on your profile settings, which you can adjust yourself in the settings of your social media account. Please take care not to transmit or share sensitive data or confidential information (e.g., application documents, bank or payment data) via social media platforms; we recommend that you use a more secure means of transmission (e.g. e-mail).
Does this policy change?
Who should I contact for more information?